Ros has just made me.a beautiful pendant and keyring for each of my children. She was so patient with me whilst I worked out what I wanted, and nothing was too much trouble. I really appreciated the time she gave me. The results are stunning. There is a quote on the front, and the handwritten message on the rear. Absolutely perfect and excellent quality on thick silver (which is why I chose Ros over other companies). I am absolutely delighted and very grateful. Thank you very much!