Terms and Conditions2023-04-18T12:16:47+00:00

Terms and Conditions

Welcome to my website www.roslynjewellery.co.uk.

If you continue to browse this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Roslyn Jewellery’s relationship with you in relation to this website. This legal notice applies to the entire contents of the websites under the domain name www.roslynjewellery.co.uk (“website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this website.

Using this website indicates that you accept these terms. If you do not accept these terms, do not use this website. This notice is issued by Roslyn Wood under the trading name www.roslynjewellery.co.uk.The term “Roslyn Jewellery” or “us” or “we” or “I” refers to the owner of the website whose registered office is at 10 Glamis Close, Walderslade, Kent, ME5 7QQ. The term “you” refers to the user or viewer of our website.

This website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Shipping and Returns

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason prior to the dispatch of the Silicon moulding kit. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Once the moulding kit has been dispatched, a cancellation/admin charge of £20 will apply if these are returned unused. If the fingerprint kit has already been used an additional £10 will apply. If you have returned the fingerprint moulds, and we are already working on your jewellery, we regret that the order cannot be cancelled. In this instance, please follow the guidelines for Returns / Refunds. Orders for personalised engraving can only be cancelled prior to the piece of jewellery being fired or cast,  but will incur a 25% charge. Once the piece has been fired or cast please follow the guidelines for Returns / Refunds.

Retention of Title

The title to all goods remains with Roslyn Jewellery until received by the customer. Your statutory rights remain intact at all times. In the unlikely event of a return please e-mail roslynjewellery.co.uk or telephone 07793 848 509 and we will give you return address details. Once we have approved your return request, you will be asked to return the item by insured Special delivery. We are not responsible for any items lost / damaged in transit to us. In the event of a faulty item needing to be returned, your shipping costs will be refunded.

Distance Selling

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of products except bespoke artwork, personalised and made to order items. To cancel your purchase within the seven-working-day cooling-off period, please contact us at ros@roslynjewellery.co.uk then package the relevant item(s) securely and send it to the address given to you when we respond to your email, so that we receive it within seven working days of the day after the date that the item was delivered to you. We request you use the Special Delivery service, with sufficient insurance to cover the value of your item(s). Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. bespoke artwork). As soon as we receive notice of your order cancellation, we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

Go to Top