Shipping and Returns

Shipping

Items bought from the stock catalogue will be posted within 3-5 days of your order being placed.  Jewellery that is made to order, such as the keepsake and memorial jewellery will be made within 6 – 8 weeks.Usually sooner but we reserve the right to extend this to 10 weeks especially during busier periods such as around Christmas, Mother’s Day and Father’s Day and possible delays caused by 3rd parties such as the Assay office and Royal Mail.  Any possible delay will be communicated to you.

If you have ordered an item that requires a silicon moulding kit, the aim to post this to you within 48 hours of receiving your order. Once we have received your  impression back we aim to make your item within 6 – 8 weeks.

The moulding kit & postage thereof is included in the price of the item you order. Should you require a replacement kit to be sent to you this can be done for an additional £7.

All items are handmade to order, if you need the items by a certain date, please check that we can accommodate you in time before ordering.

Postage is included in the price of all UK orders unless otherwise specified.

We will always contact you should an item be out of stock. In this instance you will always be given the option of placing the item on back order, choosing an alternative or we will refund your transaction.

Overseas orders

Goods ordered from the Website for delivery outside the United Kingdom may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. Please note that when shipping products internationally, you should be aware that cross border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Your Right To Cancel

You may normally cancel your order (once accepted by us) for any reason prior to the dispatch of the Silicon moulding kit. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. Once the moulding kit has been dispatched, a cancellation/admin charge of £20 will apply if these are returned unused. If the fingerprint kit has already been used an additional £10 will apply. If you have returned the fingerprint moulds, and we are already working on your jewellery, we regret that the order cannot be cancelled. In this instance, please follow the guidelines for Returns / Refunds. Orders for personalised engraving can only be cancelled prior to the piece of jewellery being fired or cast,  but will incur a 25% charge. Once the piece has been fired or cast please follow the guidelines for Returns / Refunds.

Late/Non Arrival of Delivery

If your delivery is late or doesn’t arrive within the quoted delivery timescale please contact us by email to [email protected] or telephone on 07793 848 509. In the event of a non-delivery we can only allow a replacement / refund after 20 working days has passed. This is the time scale for the Royal Mail to classify a parcel as lost.

Returns & Refunds

We hope you will be pleased with your purchases from Roslyn Jewellery. However, in the unlikely event that an error has been made on our part please email [email protected] or telephone 07793 848 509 within 7 days for instructions for returning the item. We cannot accept returns on Bespoke / Made To Order / Special / Personalised orders. Please make sure you have ordered correctly before contacting us. We cannot be held responsible for customers not having as clearly defined fingerprints as they would like, not following instructions correctly when taking impressions, ordering the wrong item or misspelling personalised orders. As with all jewellery, links can be opened or broken if not treated with care. Please check your jewellery carefully when you receive it and contact me within 7 days if it is delivered faulty or damaged.